These terms & conditions relate to Phone Enterprise Ltd trading as Ezee-Quit Vape Store
Every effort is made to update the information contained on this website, neither the Website Owner nor any third party, data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) (“information”) and shall not be bound in any manner by any information contained on the website. The Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website.
No information shall be construed as advice and information, any description is offered for information purposes only and is not intended for trading purposes. You and/or your company rely on the information contained on this website at your own risk. This website should not be used as a replacement for advice from a medical professional. If you find an error or omission at this site, please let us know.
By placing an order with us or by using our website, you agree to these terms & conditions.
RETURNS POLICY
Returns policy for defective or damaged goods
The following details all information regarding our returns policy:
1) Damaged, defective or missing goods in your order when received must be informed to Ezee-Quit via email or phone call within 48 hours. We will not accept any claims made after this time period. DO NOT dispose of any of these goods before reporting the issue to us, as we may request that the item is returned to us first.
2) The goods must be returned to Ezee-Quit. Once we receive the returned goods, we will inspect them and if the item is defective we can offer you a refund within the first 30 days of purchase or a replacement. If a replacement is not available then we will issue a refund or may offer an exchange for an alternative product. If the goods are deemed not to be defective or the damage is caused by misuse, accidental damage or wear and tear, you will liable for any costs incurred returning the goods to us.
3) We may ask further questions relating to the goods. Please provide as much detail as possible so that we can give advice on the use of the goods to possibly avoid the unnecessary need to return them.
4) Return of the goods is your responsibility. Any goods that go missing in the post due to none recorded delivery will not be refunded. You have a duty to take care of any goods whilst they are in your possession.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Returns policy for unwanted goods
1) The goods must be returned to Ezee-Quit Vape Store at your expense within 14 days of the purchase date. We will refund you the full cost of the goods excluding postage costs once we have received and inspected them.
2) Goods must be returned unused and sealed in the original packaging. Electronic cigarettes cannot be returned once used for hygiene reasons unless defective.
3) You have a duty to take care of any goods whilst they are in your possession.
4) Ezee-Quit Vape Store will not accept responsibility for lost or damaged goods. We advise to return the goods via recorded delivery and use suitable packaging.
Returns Policy for Atomiser and Coils
Atomisers and coils have a limited lifespan. We will only accept the return of atomisers and coils if defective on arrival. You must inform us within 48 hours of recieving the goods. We will inspect the atomisers or coils once returned back to us. After careful inspection we will replace any defective atomisers or coils and refund any reasonable postage costs you incur returning the atomiser to us.
We promise to:
Act in a professional manner and be polite at all times
Deal with your enquiry promptly or explain the reason for any delay
Listen to you and ask for your views
Keep our promises
Be open and honest and explain our decisions
Apologise when we make a mistake and put things right
Accept your right to complain and guarantee a full investigation and considered response
Treat you and your data with respect
For any questions or further advice regarding returns, please contact us by email or phone through our contact page.
DISPATCH & DELIVERY
We offer FREE 1st class postage on all orders placed on our website. Mainland UK only.
All orders placed on our website are posted out either same day or next day depending on the time that the order was made. We post out every week day, Monday to Friday. We endeavour to dispatch & deliver all orders placed each week day on the same working day, however depending on the amount of orders placed or the time of ordering, sometimes this is not always possible. We do not post out on Saturdays or Sundays.
All orders are posted out via Royal Mail 1st class. Estimated delivery of between 1-2 days.
Depending on the value of the parcel, some orders will be posted out via Royal Mail 1st class Recorded delivery. Estimated dispath & delivery of between 1-2 days. Signature will be required on delivery. If order has not arrived after the estimated delivery date, please check at your local Royal Mail sorting office before contacting us incase you have missed the delivery since it may be waiting there to be collected by you.
We only post within the mainland UK via Royal Mail. Any orders placed with requested delivery outside of UK will be cancelled and refunded.
Working days are classed as Monday – Friday (excluding bank holidays and public holidays) – therefore any orders placed on Friday afternoon may be processed over the weekend but will not be despatched until Monday.
All delivery timescales are approximate and subject to availability. Depending on Royal Mail, deliveries may take longer than anticipated to arrive. Although we will help in any way we can, we cannot be held responsible for any delays experienced due to Royal Mail and we offer no guaranteed delivery times.
Please ensure that your delivery address details are correct when ordering, as we will not replace or re-send any order at our expense if incorrect details have been supplied by you.
If your order has not arrived within the estimated delivery time, please contact us through our contact page so that we can help.
Please contact us through our contact page if you have any questions or problems regarding delivery.
